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Dracut Residents Warned Of National Grid Scam

Scam Alert!

This week there are a number of scammers claiming to be National Grid employees, who are working in the Dracut area.  National Grid is aware of the situation and has filed a complaint with the Federal Communications Commission (FCC).

One method of scamming is a door to door initiative by those claiming to be “National Grid” employees.  They are claiming that the Town of Dracut’s new Municipal Aggregation rate was not approved and that they can provide a cheaper rate from the property owner’s present rate.  These scammers are actually third party providers who will increase your present electricity rate.

The second method being used is via a telephone scam.  Using an 800 number that shows up as “National Grid”, the scammers indicate that they can provide a 15% discount over the homeowner’s present rate.  Again, the rate will actually be in the 14-15 cent/ per kilowatt hour range vs. the Town of Dracut’s Municipal Aggregation rate of .1043/per kilowatt hour.  This is a big difference.

National Grid will not contact you in a door to door campaign and will only contact you by phone if you are delinquent in paying your electric bill.  They will never demand direct payment over the phone, nor will they claim that you have faulty equipment that needs to be corrected with direct payment.

To avoid being scammed:

  • Always ask for identification: all National Grid employees should have company photo identification cards. If you are approached in person by someone claiming to represent National Grid, ask to see their ID;
  • You can verify a phone call from National Grid by asking the representative to provide the last five digits of your National Grid account number (make sure to have this handy!);
  • Never provide your Social Security Number, credit card number, and/or bank account information information to anyone requesting it unless it was you initiated the contact and you are sure of the identity of the person you are speaking with;
  • Never let anyone into your home if they cannot show you official National Grid ID, or if you have any doubt about their authenticity;
  • Do not show your bill to anyone who knocks on your door.

National Grid's customer service numbers for electricity are 1-800-322-3223 for Massachusetts.  Be wary of any calls from people claiming to be from National Grid that do not come from this number.  If you think it is an emergency, call 9-1-1.

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