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The RMV Is Now Open For Business With An Updated Technology System

Apr 02, 2018 07:38AM ● Published by Theresa Gilman

Mass RMV makes changes to licenses, iDs

(Editor's Note: the following information was provided by the Massachusetts RMV.)

The RMV reopened its doors on March 26  with an upgraded system that allows the RMV to issue new credentials that comply with new federal and state laws. To get or renew any driver's license, ID card, or learner's permit, Massachusetts residents need documentation showing United States citizenship or lawful presence as required by federal and state law. The new system helps us deliver an improved customer experience for licensing and ID services.

As part of the RMV’s system upgrade, you can now go online to mass.gov/ID and begin an application for a license or ID card, select the right documents, and in some cases complete the entire transaction online. Customers who visit the RMV’s website will be able to print online applications or display their application confirmation on a mobile phone.

The new online interface lets customers get prepared before they arrive. Now, before going to an RMV Service Center, Massachusetts residents can go online to decide which type of license or ID is best for them, determine the required documents, and start their application online

In addition to preparing documents online before visiting a Service Center, customers who complete an online application will receive an application confirmation that they can print or display on a mobile phone. This confirmation includes a bar code that will be scanned to retrieve the customer’s information in the system. The application also includes the list of documents to bring to complete the in-person transaction, and directions to their closest Service Center (and AAA members to the closest AAA offices for renewals). Renewal customers requesting a Standard license or ID card may be able to renew successfully online, without making an in-person trip.

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Public Safety, Business Registry RMV

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